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MT Online APEX Support

You have a tricky question when developing with APEX that needs a quick answer from an expert without starting a lengthy purchasing process? At MT you can do exactly that! With us you can book a web conference with just a few clicks, in which we will specifically address your problems. We have over 19 years of APEX experience and make sure that every question is answered. Just choose your topic and a suitable date.

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Right of withdrawal


Right of withdrawal:

You have the right to revoke this contract within 14 days from the day of the conclusion of the contract without giving reasons. The timely dispatch of the revocation suffices to comply with the time limit.

Please address your revocation to:

Balcke-Dürr-Allee 9
D-40882 Ratingen
Tel. +49 2102 30961-0
Fax: +49 2102 30961-101

To revoke the contract, you can send us a message, or send this sample revocation form to us. We will send you a confirmation of receipt of such revocation within three working days after receipt of the revocation.

Consequences of revocation:

If you revoke this agreement, we will refund all payments for the purchased service that we have received from you. This refund will be made immediately and, subject to the situations below, no later than fourteen days from the date we receive notice of your cancellation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will we charge you for the refund.

Exceptions to the right of withdrawal:

If you have requested that the services be commenced during the cancellation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of cancellation with respect to this Agreement compared to the total scope of the services provided for in the Agreement. The right of revocation expires in the case of services if MT AG has provided these services in full and you have taken note of and expressly agreed before placing the order that we can begin to provide the service and you lose your right of revocation in the event of full performance of the contract.



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